Prestige Kent Suppliers | We deliver to the Kent area only

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FAQs

  • What will happen on the day of my event?

    We'll work around your timings to ensure your catering is ready for when you are!

    We agree on a time to set up, then should there be anything to collect, we'll pop back!

    We do offer options to stay at your event to help with serving and clearing up too.

    However, please note that refuse and recycling options will need to be provided on site.

  • How long will a platter last for?

    If our platters are stored in a refrigerator, you can expect them to stay fresh for 12 hours and expire in 24 hours from the point of delivery.

    We advise storing crackers and breaded items in an air-tight container as they will soften in the refrigerator.

  • How do deliveries work?

    Simply place your order on the website and before you pay, there will be a booking calendar so you can arrange a delivery for a date that suits you best.

    We will send you an email 24 hours before your delivery date to let you know what time your charcuterie will be delivered.

    Usual time slots are as follows:

    Weekdays: 1600-1900

    Weekends: 1000-1600

    Commercial holidays may vary due to high volume of orders.

  • Where do you deliver?

    We currently deliver our charcuterie platters to most Kent postcodes: CT, DA, ME, TN and BR8 (only).

    Our plan is to expand further afield with deliveries in the future!

    If you don’t live in any of these areas, don’t panic! We quote for events across the South East of England.

    Contact us today to begin booking your bespoke Charcuterie experience. 

  • Do you charge for delivery?

    We charge for delivery based on the shipping address:

    North Kent - £2.95

    BR6 & BR8

    DA1 – DA13

    ME1 – ME20

    Mid Kent - £3.95

    TN1 – TN18

    South & East Kent – £4.95

    CT1 – CT21

    TN19 – TN33

  • Can I amend or cancel an order?

    Yes, you can contact us with any amendments and we will be happy to accommodate them wherever possible.

    If you find you need to cancel your order, we ask for as much notice as possible. Any orders cancelled within 48 hours of the delivery day are non-refundable.

  • Can I include a gift note?

    Yes, you certainly can!

    Just pop your message in the 'order notes' section at checkout and we'll add it to your platter.

    And don't worry - we never include prices with our deliveries.

  • Do you cater for different allergy / dietary requirements?

    Yes, we do! All our allergen details are listed on the website for each product.

    Select from our range of platters to most suit your dietary requirements and add any specifics we need to know about in the 'order notes' section when you place your order.

    If you’re still unsure, please do not hesitate to contact us – we’re always happy to help!

  • What if I don't like specific ingredients?

    We want you to love everything in your charcuterie platter.

    If there's something you're not so keen on, use the 'order notes' to let us know and we'll swap it for something else.

  • Where do you source your ingredients?

    We use Kentish produce from a small group of suppliers/farmers wherever possible. Our meat and cheese is reared and produced in the county of Kent on farms we know are sustainable with high standard of animal welfare. All our fruit and veg is sourced locally from some of the best British farmers, to keep ‘food miles’ low and in turn support local businesses.

  • How is the carbon neutral cheese produced?

    Our carbon neutral cheese is from Winterdale Cheese Farm in Wrotham. The Betts Family have a herd of 100 free to roam Friesian Holstein cows, who frolic in fields through warm months and inhabit spacious, hay filled barns in winter where they are given the room to behave as cows should.

    The cheese-making process has been expertly developed to minimise the need for heat emissions. They collect and transfer the milk quickly to keep the cows natural body heat. It is then cut and cooked using energy created by the cheesemakers photovoltaic (PV) solar array next to the dairy and a ground source heat pump. Finally, it is stored in an underground cave which maintains natural constant temperature of 12 degrees Celsius all year round. To top it off, they complete all their deliveries in Electric Powered Vehicles. 

    If you’d like to see the process with your very own eyes, you can contact them, visit the farm and see the cheese making process first hand. Take a look at their {website} for more information.